Refund Policy

At VakilAI, we are dedicated to empowering legal and financial professionals with cutting-edge intelligence. Our Pay-Per-Use Wallet Model is designed for transparency and flexibility. This policy outlines the terms under which wallet balance refunds are processed.

1. Trial Period & Evaluation

New users registered on www.vakilai.in receive access to a free trial period to evaluate our drafting and research tools.
We strongly recommend utilizing this trial to ensure our AI-driven outputs meet your specific professional standards before adding funds.

2. Wallet Maintenance

The minimum top-up amount for the VakilAI wallet is ₹1,000.
Wallet balances are stored in INR, never expire, and can be used across all available platform services.

3. Refund Eligibility & Fees

Refunds are applicable only to the unused portion of your wallet balance.
Once a service (Drafting, Research, or Analysis) is initiated and funds are deducted, that specific transaction is non-refundable.

Administrative Deduction: A processing fee of 10% (to cover payment gateway commissions and administrative overheads) will be deducted from the total refundable amount.

4. Processing Your Request

To initiate a withdrawal, email refund@vakilai.in from your registered email address.
Approved refunds are credited back to the original source of payment within 3 to 5 working days.

5. Professional Integrity

We are committed to resolving any service quality concerns or technical discrepancies. Should you face an issue where a deduction occurred without a successful output, please reach out to our support team for an immediate manual audit and credit restoration.

Regulatory Compliance:
This policy is governed by the Consumer Protection Act, 2019 and the Indian Contract Act, 1872. All transactions are subject to the jurisdiction of the courts in Bangalore, Karnataka.